Voghion understands that our users care about their personal data and how it is collected, used, shared, and protected. We are committed to handling your personal data in accordance with applicable laws whenever you use any of the features, functions, mini-apps, or mobile games available on our Platform or Services; interact with us through an external service, application, or our customer service agents; or access our Services or Platform through your computer, mobile device, or any other device with Internet connectivity.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY CLICKING OR CHECKING “SIGN UP”, “I AGREE TO Voghion PRIVACY POLICY”, “I AGREE AND CONSENT TO THE COLLECTION, USE, DISCLOSURE, STORAGE, TRANSFER AND/OR PROCESSING OF MY PERSONAL DATA FOR THE PURPOSE STATED IN, AND UNDER THE TERMS OF, Voghion’S PRIVACY POLICY” OR SIMILAR STATEMENTS AVAILABLE ON THE Voghion REGISTRATION PAGE OR PROVIDED DURING THE COURSE OF USING THE SERVICES OR ACCESSING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THE TERMS OF THIS PRIVACY POLICY AND THAT YOU AGREE AND CONSENT TO THE COLLECTION, USE, DISCLOSURE, STORAGE, TRANSFER, AND/OR PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED AND UNDER THE TERMS SET FORTH HEREIN.

1. Introduction to this Privacy Policy

1.1 Voghion and its affiliates (collectively or individually, “Voghion,” “we,” or “us”) take your privacy seriously.
Depending on your location and the services you use, the Voghion entity responsible for controlling and processing your personal data will be the relevant Voghion operating entity, acting in accordance with applicable data protection and privacy laws, including those applicable in Australia.

1.2 Where applicable, this Privacy Policy should be read together with any country-specific notices or supplements applicable to your jurisdiction, as set out elsewhere in this Privacy Policy.

1.3 In the course of your use of Voghion’s applications and websites (including both web and mobile versions), as well as the products, information, features, and other services operated by Voghion, we may collect, use, disclose, store, and/or otherwise process data, including your personal data.
For the purposes of this Privacy Policy, “Platform” refers to all relevant applications and websites (both web and mobile versions), and “Services” refers to all products, information, features, and services provided by Voghion from time to time through the Platform.

1.4 This Privacy Policy is intended to inform you about how we collect, use, disclose, store, and/or process data that we collect or receive in the course of providing the Services or granting you access to the Platform, whether or not you have registered for an account as a buyer or a seller. We will only collect, use, disclose, store, and/or process your personal data in accordance with this Privacy Policy.

1.5 It is important that you read this Privacy Policy together with any other applicable notices or policies that we may provide in specific circumstances when collecting, using, disclosing, and/or processing your personal data, so that you are fully aware of how and why your personal data is being used.

1.6 We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where the changes are material, we will notify you where required or permitted by applicable laws.
Where permitted under applicable laws, your continued use of the Services or access to the Platform, including placing orders on the Platform, or your express consent following any modification, update, or amendment to this Privacy Policy (whether or not you have reviewed the updated version), shall constitute your acknowledgment and acceptance of such changes. You agree that it is your responsibility to review this Privacy Policy periodically to stay informed of any updates.

1.7 This Privacy Policy applies in conjunction with other notices, contractual terms, and consent provisions that may apply in relation to the collection, storage, use, disclosure, and/or processing of your personal data by us, and is not intended to override such notices or terms unless expressly stated otherwise.

1.8 These terms apply to all Voghion users, whether or not they have created an account as buyers and/or sellers, unless expressly stated otherwise.

2. The Personal Information We Collect From You

2.1 We collect the personal information described below in accordance with applicable laws and regulations, and where required, with your consent.

2.2 For the purposes of this Privacy Policy, personal information means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether recorded in a material form or not.

2.3 Depending on your use of the Platform and/or your interaction with our Services (for example, when you register for an account, log in to the Platform, or transact through the Services), you may be asked to provide certain information. While you may choose not to provide some information, this may limit your ability to access or use certain features or Services on the Platform.
The personal information that you may choose to provide to us includes, where applicable:

(a) Identity and Profile Information, which may include your name, date of birth, gender, username and password, email address, telephone number, interests, and any personal information contained in photographs, videos, or audio recordings that you upload to the Platform.
If you are a seller, this may also include your business or company name, registered address, date of incorporation, and other relevant business-related information (such as company registration details, business licences, tax-related information, and details of directors or authorised representatives), where applicable.

(b) Account and Transaction Information, which may include payment details, bank account information, billing and delivery addresses, transaction records, payments made to or received from you, orders placed or fulfilled through the Platform, and other details relating to products or services bought or sold via the Platform.

(c) Usage Information, such as information about how and when you access or use the Platform, products, or Services, the content you view, interaction data, and information about websites or applications you visited prior to accessing the Platform.

(d) Marketing and Communications Information, which may include your marketing preferences, survey responses, communication preferences, feedback, and records of communications with us or with third-party service providers through the Platform, including chat, email, or call history.

(e) Location Information, such as information derived from your device or provided by you when you check for services available near you or track the delivery or collection status of orders.

2.4 We may also automatically collect and process certain types of information when you use your devices to access the Platform and interact with the Services, for the purposes described in this Privacy Policy.

How we receive your personal information 

2.5 During your use of the Platform and our provision of the Services, we may receive personal information from you in the following circumstances:

(a) when you browse or access our websites or applications (including web and mobile versions);
(b) when you create or manage an account with us (as a buyer, seller, or otherwise);
(c) when, as a seller, you list products and/or services for sale on the Platform and conduct transactions with buyers;
(d) when you apply for, subscribe to, or otherwise use any of the Services offered through the Platform;
(e) when you place, process, or complete transactions involving products or services available on the Platform;
(f) when you activate or use any payment-related features on the Platform or provided by our third-party service providers;
(g) when you use any features, tools, functions, mini-applications, or interactive content available on the Platform or through the Services;
(h) when you create, upload, or record user-generated content on the Platform;
(i) when you use messaging, chat, or communication functions available on the Platform;
(j) when you subscribe to newsletters, updates, or marketing communications;
(k) when you participate in competitions, promotions, surveys, or similar activities;
(l) when you participate in campaigns, initiatives, or other activities organised through the Platform;
(m) when you log in to the Platform or interact with us via third-party services or applications (such as social media or authentication providers);
(n) when you post comments on content uploaded by other users, or when other users interact with content you have uploaded;
(o) when a third party submits a complaint, inquiry, or report relating to you or content associated with your account; and
(p) when you interact with us offline, including through customer support services or outsourced service providers.

2.6 We may collect personal information directly from you, from third parties (including but not limited to service providers, contractors, agents, partners, payment service providers, financial institutions, logistics providers, marketing partners, government or public data sources where permitted by law), from our affiliates, or automatically through your use of the Platform or the Services.
Please also refer to the relevant sections of this Privacy Policy relating to the collection of technical and device-related information.

2.7 Where permitted by applicable laws, you acknowledge and agree that you have provided any necessary consent (whether to us, to a third party, or to our affiliates) for the transfer of your personal information from third parties and/or affiliates to Voghion for the purposes described in this Privacy Policy and any other applicable terms.

2.8 You agree to ensure that any personal information you provide is accurate, complete, and not misleading, and to keep such information up to date. We may request reasonable documentation or conduct verification checks where necessary for account verification, compliance, security, or as required by applicable laws.

2.9 Certain categories of personal information may only be collected if you voluntarily provide such information or as otherwise permitted under this Privacy Policy. If you choose not to provide personal information or withdraw your consent, we may be unable to provide certain features, functionality, or access to the Platform or Services.

2.10 In some circumstances, you may provide us with personal information relating to other individuals (for example, when adding contacts, recipients, or beneficiaries, or using social or referral features). You represent and warrant that you have obtained all necessary consents, permissions, or authorisations from those individuals for the collection, use, disclosure, and processing of their personal information in accordance with this Privacy Policy.

2.11 If you choose to register for or access the Platform using a third-party account (such as a social media or external authentication service), or link your Voghion account to such services, we may receive personal information that you have authorised the relevant third party to share with us, in accordance with that third party’s policies. We will handle such personal information in accordance with this Privacy Policy.

Collection of Computer Data

2.12 Voghion and/or its authorised service providers may use cookies, web beacons, pixels, and other similar technologies in connection with your use of the Services or access to the Platform.

2.13 When you access or use the Platform through a computer, mobile device, or any other internet-enabled device, our servers may automatically record certain information sent by your browser or device, including technical and usage information such as device identifiers, browser type, operating system, access times, pages viewed, and interaction data.

2.14 This information is collected for purposes including analysis and evaluation, to help us improve the Platform, Services, and the products we offer, to personalise content and user experience, and to make the Platform and Services more efficient, convenient, and relevant to you.
Where permitted by applicable laws, such information may also be used to deliver more relevant advertising, promotions, or recommendations relating to products, services, or features available on or through the Platform.

2.15 Cookies are small text files (typically consisting of letters and numbers) that are stored on your browser or device when you visit a website or access online content. Cookies enable us to recognise your device or browser and remember certain information.
Web beacons (also known as pixels or tags) are small graphic images that may be embedded in the Platform or Services. They allow us to understand user behaviour, such as whether content has been viewed, and help us improve our services and user experience.

2.16 You may manage or delete cookies through your browser or device settings. Please note, however, that certain cookies are essential to enable core Platform functionality (for example, maintaining your session or enabling shopping basket features). Disabling or deleting such cookies may affect the availability or functionality of certain features of the Platform or Services.

3. Use and Disclosure of Your Personal Information

Purpose of Use

3.1 We use and disclose personal information for the purposes described below in accordance with applicable laws and regulations, and where required, with your consent.

3.2 Depending on your relationship with us (for example, whether you are a buyer, seller, visitor to our websites, or a user of our mobile applications), the personal information we collect from you directly or through third parties may be used for purposes including, but not limited to, the following:

(a) To provide access to the Platform and Services, and to facilitate your use of the Platform.

(b) To administer and manage your account, including account registration, authentication, and maintenance.

(c) Analytics, research, business, and development purposes, including to:
• better understand user behaviour and experience on the Platform and Services;
• improve the design, layout, functionality, and content of the Platform;
• identify and analyse Platform usage patterns;
• conduct surveys, research, testing, and analysis (including through machine learning or similar technologies, where applicable);
• derive insights or attributes based on personal information provided by you or obtained from third parties to deliver more relevant content or services;
• monitor and analyse trends, usage, and activities; and
• develop, enhance, and improve our products and Services.

(d) Legal, compliance, and operational purposes, including to:
• verify your identity and prevent, detect, or investigate fraud or other unlawful activities;
• verify information with third parties where permitted by law;
• manage complaints, feedback, reports, enforcement actions, or takedown requests relating to content on the Platform;
• generate internal reports, statistics, and records for business, legal, or regulatory purposes;
• store, host, and back up personal information for operational, legal, or business continuity purposes;
• share personal information in connection with any proposed or actual merger, acquisition, restructuring, or sale of assets, subject to compliance with applicable data protection laws;
• investigate or address suspected breaches of our Terms of Use, Privacy Policy, or other platform policies;
• conduct due diligence checks;
• comply with applicable legal or regulatory obligations, including responding to requests from courts, law enforcement, or regulatory authorities; and
• protect the safety, rights, property, or well-being of our users, personnel, or the public.

(e) Any other purpose for which you have provided your consent, in accordance with applicable laws and at the time such consent is obtained.

3.3 If you are a buyer and/or have registered or signed in to the Platform, personal information collected from you or via third parties may also be used for the following purposes:

(i) Processing orders and transactions, including to:
• process orders placed through the Platform;
• arrange delivery of purchased products, including sharing relevant personal information with logistics providers or regulatory authorities (such as customs) where required;
• provide updates on order and delivery status;
• support customer service activities, including returns and refunds; and
• verify and process payments, promotions, and transactions, including sharing payment-related information with payment service providers where necessary.

(ii) Providing Platform features and Services, including to:
• display your name, username, or profile information on the Platform (for example, in reviews or user-generated content);
• enable the use of features, tools, or applications available on the Platform;
• respond to enquiries, feedback, complaints, or disputes;
• support community, social, or interactive features where available;
• assess eligibility for financial products or services offered through the Platform, where applicable; and
• facilitate integration with loyalty or membership programs offered by sellers, brands, or partners.

(iii) Marketing and advertising purposes, including to:
• provide information, promotions, or offers that may be relevant to you;
• send marketing communications relating to products or services offered on the Platform by us or third-party sellers, where permitted by law;
• conduct marketing, promotional, or advertising activities; and
• use user-generated content that you choose to share on the Platform for promotional purposes, subject to applicable laws and platform policies.

(iv) Other purposes, including to:
• better understand and improve our buyer services; and
• conduct automated decision-making processes related to the above purposes, in compliance with applicable laws and consent requirements.

3.4 If you are a seller, personal information collected from you or via third parties may also be used for the following purposes:

(i) Providing seller-related Services, including to:
• facilitate shipping or delivery of products you list or sell, including sharing information with logistics partners, affiliates, or regulatory authorities where required;
• respond to seller enquiries, feedback, claims, or disputes;
• verify documentation and information provided during seller onboarding or ongoing compliance processes;
• display your seller profile or business information on the Platform;
• verify and process financial transactions, including payments, settlements, and promotions, through payment service providers;
• assess eligibility for seller financing, credit, insurance, or related services where applicable;
• provide logistics-related services to manage delivery risks or returns; and
• facilitate product returns to sellers.

(ii) Marketing and advertising, including to:
• provide sellers with marketing, promotional, or informational materials relating to the Platform or available services; and
• support marketing and promotional activities.

(iii) Other purposes, including to:
• better understand and support our seller community; and
• conduct automated decision-making processes in connection with these purposes, in compliance with applicable laws and consent requirements.

Who We Disclose Your Personal Information To

3.5 We may share, disclose, or permit access to your personal information with third parties and/or our affiliates, and may transfer such personal information within or outside your jurisdiction, where necessary for the purposes described above and in accordance with applicable laws.
These third parties and affiliates may include, but are not limited to:

(i) Service providers and partners, such as agents, vendors, contractors, and other third parties that provide services relating to payment processing, logistics and shipping, marketing, advertising, data analytics, market or consumer research, surveys, social media, customer support, installation or fulfilment services, information technology, cloud services, and website hosting;
(ii) Their respective service providers and related entities, where necessary to support the provision of the relevant services;
(iii) Courts, tribunals, law enforcement bodies, or governmental or regulatory authorities that have jurisdiction over Voghion or where disclosure is required or permitted by applicable laws; and
(iv) Other users of the Platform or Services, where such disclosure is necessary to facilitate transactions, communications, reviews, or other interactions available through the Platform.

3.6 When disclosing personal information to third parties or affiliates, we take reasonable steps to ensure that such parties handle your personal information securely and in accordance with applicable data protection and privacy laws. We also seek to ensure that personal information is retained only for as long as necessary to fulfil the purposes for which it was disclosed, unless a longer retention period is required or permitted by law.

International Data Transfer

3.7 Voghion may transfer, or permit the transfer of, your personal information to recipients located outside your jurisdiction for any of the purposes described in this Privacy Policy. Such transfers may occur to countries where we, our affiliates, or our service providers operate. We will take reasonable steps to ensure that any overseas transfer of personal information is carried out in accordance with applicable data protection and privacy laws, including by implementing appropriate safeguards. Where required by applicable laws, we will inform you of such transfers and obtain your consent where necessary.

Third Party Services

3.8 Voghion may share your personal information with third-party service providers or affiliates (for example, payment service providers) to enable them to provide services to you in connection with your use of the Platform or the Services. Your access to and use of any third-party services or services provided by our affiliates will be subject to the applicable terms and conditions agreed between you and the relevant third party or affiliate. Once you choose to use such services, the collection, use, disclosure, storage, transfer, and processing of your information (including any personal information disclosed by us to such third parties or affiliates) will be governed by the applicable privacy policies of those third parties or affiliates, and they will be responsible for handling your personal information in accordance with their own policies. Any questions, requests, or complaints relating to the use of third-party services or affiliate services should be directed to the relevant third party or affiliate as identified in their applicable privacy policy.

4. Withdrawal of Consent 

4.1 You may withdraw your consent to the continued collection, use, disclosure, storage, and/or processing of your personal information by contacting us using the contact details provided below, subject to any conditions or limitations imposed by applicable laws and regulations.

4.2 Please note that if you withdraw your consent for us to collect, use, disclose, store, or otherwise process your personal information for the purposes and in the manner described in this Privacy Policy, or if you exercise any other rights available to you under applicable laws, we may be unable to continue providing certain Services to you or to fulfil any contractual obligations we have with you.
To the extent permitted by applicable laws, Voghion shall not be liable for any inability to provide the Services or perform such contractual obligations arising from your withdrawal of consent. Our legal rights and remedies are expressly reserved in such circumstances.

5. Updating Your Personal Information

5.1 It is important that the personal information you provide to us is accurate, complete, and up to date so that you can continue to use the Platform and so that we can provide the Services effectively. You are responsible for notifying us of any changes to your personal information, or if you believe that any personal information we hold about you is inaccurate, incomplete, misleading, or outdated.

5.2 You may update certain personal information at any time by accessing and managing your account through the Platform.

5.3 Where necessary for the purposes described in this Privacy Policy, we may take reasonable steps to share updates to your personal information with third parties or our affiliates to whom such information has previously been disclosed, in accordance with applicable laws.

6. Accessing and Correcting Your Personal Information

6.1 You may request access to the personal information we hold about you, or enquire about how your personal information has been collected, used, disclosed, stored, or otherwise processed by us, by accessing your account settings on the Platform or by contacting us using the contact details set out in Section 11 below.
You may also request the correction of any inaccuracies, errors, or omissions in your personal information in the same manner. To process your request, we may require additional information from you to verify your identity or clarify the scope of your request. Where permitted by applicable laws, we may refuse requests that are considered manifestly unfounded, vexatious, or unreasonable.

6.2 Where permitted by applicable data protection and privacy laws, we reserve the right to charge a reasonable administrative fee for providing access to or retrieving personal information records. If a fee applies, we will inform you of the applicable fee before processing your request.

7. Security of Your Personal Information

7.1 To protect your personal information from unauthorised access, collection, use, disclosure, processing, copying, modification, disposal, loss, misuse, or other similar risks during your use of the Platform and/or Services, Voghion has implemented reasonable administrative, physical, and technical safeguards. These measures may include, but are not limited to:

(a) restricting access to personal information to authorised personnel on a need-to-know basis;
(b) maintaining appropriate technical and security controls to prevent unauthorised access to systems and data;
(c) using industry-standard encryption technologies (such as Secure Sockets Layer (SSL)) when transmitting or processing sensitive information, including financial information; and
(d) implementing additional security measures as required under applicable laws and regulations.

7.2 While we take reasonable steps to protect your personal information, please note that no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security. We continuously review and improve our information security practices to enhance protection.
You are also encouraged to take appropriate precautions when sharing personal information or authentication details (such as passwords or payment information), particularly when communicating outside of the Platform or Services.

8. Retention of Personal Data

8.1 Voghion will retain your personal information only for as long as it is necessary to fulfil the purposes for which it was collected, or as otherwise required or permitted by applicable laws and regulations.
8.2 Where personal information is no longer required for the purposes for which it was collected, and is no longer necessary for any legal, regulatory, or business purpose, we will take reasonable steps to cease retaining such personal information. This may include securely deleting or destroying the information, or anonymising it so that it can no longer be associated with you.

9. Minors

9.1 Voghion does not knowingly offer products or Services to minors (as defined under applicable laws), nor does it intend to provide access to the Platform to minors. We do not knowingly collect personal information relating to minors.

9.2 By accessing or using the Platform or Services, you represent and warrant that you have reached the age of majority in your jurisdiction and that you are capable of understanding and accepting the terms of this Privacy Policy. If you are a minor, you may only use the Platform with the involvement and consent of a parent or legal guardian.

9.3 If you are a parent or legal guardian, you should not permit a minor under your care to submit personal information to Voghion without your consent. Where personal information of a minor is provided to us, you consent to the collection, use, disclosure, and processing of the minor’s personal information in accordance with this Privacy Policy and accept responsibility for the minor’s use of the Platform and Services.

9.4 To the extent permitted by applicable laws, Voghion will not be responsible for any unauthorised use of the Platform or Services by you, by persons acting on your behalf, or by any unauthorised users. You are responsible for making informed decisions regarding the use of the Platform and Services and for taking appropriate steps to prevent misuse.

10. Third Party Sites
10.1 The Platform may contain links to websites or services operated by third parties, including business partners, merchants, service providers, or payment gateways. Voghion is not responsible for the privacy practices or content of any third-party websites or services. You are encouraged to review the applicable privacy policies of such third parties to understand how they collect, use, and protect your information.

10.2 Please note that even where a third party is affiliated with Voghion, we do not control third-party websites or services, each of which may have its own independent privacy and data collection practices. Accordingly, Voghion is not responsible or liable for the content, security measures (or lack thereof), or activities of any linked third-party sites or services. Such links are provided solely for your convenience, and you access them at your own risk. Nevertheless, we seek to protect the integrity of the Platform and welcome feedback regarding any third-party links, including if a link is not functioning correctly.

11. Questions, Feedback, Concerns, Suggestions or Complaints
 11.1 If you have any questions regarding the protection of personal information or data privacy, please refer to the relevant sections of this Privacy Policy or any frequently asked questions made available on the Platform.

11.2 If you have any concerns, feedback, complaints, or requests relating to our data protection or privacy practices, or if you wish to exercise any rights available to you under applicable laws, you may contact Voghion through the following channels:

• Online support or chat services available on the Platform

We will review and respond to your enquiry, request, or complaint within a reasonable timeframe in accordance with applicable laws and regulations.

12. Country-Specific Riders

12.1 Subject to applicable Australian privacy laws, you have the right to request access to the personal information we hold about you and to request correction of any personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

12.2 You may request information about how your personal information has been collected, used, disclosed, stored, or otherwise handled by us, in accordance with this Privacy Policy and applicable laws.

12.3 Where permitted by law, you may request that we delete, anonymise, or de-identify your personal information if it is no longer required for the purposes for which it was collected, subject to any legal, regulatory, or contractual obligations that require us to retain such information.

12.4 You may object to the use or disclosure of your personal information for direct marketing purposes at any time. Where required by applicable laws, we will cease such use or disclosure upon receipt of your request.

12.5 Where applicable, you may request a copy of your personal information in a commonly used and readable format, subject to verification of your identity and applicable legal limitations.

12.6 If you believe that we have breached applicable Australian privacy laws in handling your personal information, you have the right to lodge a complaint with us in accordance with Section 11 of this Privacy Policy.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

🌐 Language

This Privacy Policy is available in English.
In the event of any inconsistency or discrepancy between translated versions and the English version, the English version shall prevail.